Shipping, Returns & Refunds

Reach.Miami will make the necessary attempt to complete and ship the customer’s jobs, products, or services on schedule. If delivery is impaired by an act of god, electrical failures, airline shipment delays, any transportation delay, cancellations, or any other delay out of Reach.Miami’s control, then Reach.Miami will assist the client in locating the shipment. Reach.Miami is not responsible for any boxes lost or damaged by the shipping company. The customer agrees not to hold Reach.Miami liable under any of the above conditions in which there are absolutely no refunds.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exemptions

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Printing gang-runs

Due to our gang-run printing process of flyers, the EXACT COLOR and FLYER CUTS cannot be guaranteed. There are absolutely no refunds.

Printed material count

As an industry-standard, you will receive within 10% more or less due to errors. As far as the final size, due to INEVITABLE tolerances in paper mills, on printing presses, and on cutters, the final size of your may vary slightly. For example, if you submit a 4 x 6 the final size can really be as small as 3 7/8 x 5 7/8 (3.875 x 5.875). This is a printing standard and completely ACCEPTABLE.

Replacing / stopping print products

Due to our turnaround schedules Reach.Miami will make a great effort and TRY and cancel an order, or replace files for you, but please keep in mind that once your job is plated we will not be able to stop the printing process or replace files. It is impossible to try and cancel or even change something on the next day an order has been placed. If a replacement is to be made, it should be done before 3PM EST on the day the order was placed. Please make extra sure all your files are ready and finalized before you place your orders.

Customer payment acknowledgement

I acknowledge that I am the sole owner of the credit card used for this purchase, or that I am authorized to use such credit card. I do not hold ReachMiami, Inc (Reach.Miami) responsible for the use of this credit card or PayPal / Square / CashApp / Block account for the form of payment processing on their website.

Refunds

Only regular-priced items may be refunded. Sale items cannot be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@reach.miami. A Reach.Miami rep will give you instructions on how to properly receive an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

What to do if you have a late missing refunds

Printing gang-runs

Due to our gang-run printing process of flyers, the EXACT COLOR and FLYER CUTS cannot be guaranteed. There are absolutely no refunds.

Printed material count

As an industry-standard, you will receive within 10% more or less due to errors. As far as the final size, due to INEVITABLE tolerances in paper mills, on printing presses, and on cutters, the final size of your may vary slightly. For example, if you submit a 4 x 6 the final size can really be as small as 3 7/8 x 5 7/8 (3.875 x 5.875). This is a printing standard and completely ACCEPTABLE.

Shipping back products

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).

Disclaimers

Please, proofread all layouts carefully and reply back to info@reach.miami with the changes or suggestions you may have in detail so we can revise it and send it back asap. If the layout is perfect and it is ready for print, please reply with “I AGREE” so we can finalize your order and send your job to print. Please note: Once you approve your job and reply back with “I AGREE” we will start production and can not stop it if you find any new errors on your proofs. Please proofread everything very carefully for any errors (Yours Or Ours), spelling, grammar, images, etc… Once you reply back with “I AGREE” you agree NOT to hold reach.miami liable or at fault for any reprints (Including shipping charges) due to newfound errors once your job has been sent to print, so please be 100% sure before sending us an approval email. All local graphic and print jobs require a 100% advanced payment due immediately upon placing an order. It is the policy of ReachMiami, inc that such advanced payments are strictly non-refundable. ReachMiami, Inc does not guarantee the exact color (including darkness or brightness) and cuts on jobs due to our gang-run printing process. By sending specifications, images, or files to ReachMiami, Inc., the client represents that client’s sole author of the work and possesses all rights to use such specifications, images, or files, including but not limited to any exclusive licenses. The client further represents that the specifications, images, or files do not infringe upon any statutory copyright, common law right, trademark, license, or any other proprietary right. In furnishing such specifications, images, or files to ReachMiami, Inc., the client agrees to hold ReachMiami, Inc. harmless against any claims whatsoever associated with their use or exploitation.